My returned lens was received by B & H yesterday. However, this is not showing up on my account with them. So I called to find out why. Because returns are sent to their dock. And it will take 2-3 days for the return to show up on my account. So I asked when a replacement might be sent out and I was told perhaps the end of the week. The rep did offer an alternative option for me though. I could repurchase the lens and would get free and upgraded shipping and then take a refund for the returned lens. Well, this would be great, fabulous in fact IF I DIDN'T USE MY DEBIT card to buy the lens in the first place! Which is like paying cash. Not the invisible money of a credit card. So now I don't have the money or the lens. And they will get it to me in their own sweet time. Oh, but the policy for returning defective merchandise is to notify them of the defect in 2 business days. Yes, 2. Good thing I wasn't out of town when it came or I'd be stuck with a broken lens. But it's appearing that their process to exchange takes 2 weeks. I just don't find that acceptable.